BarnDoor Lighting Outfitters has been on the web since 1996. Our goal is to make it easier for production professionals to purchase lighting, grip equipment and supplies from a single specialized, customer-oriented resource -- 24hrs a day.

At Barndoor Lighting, every customer and order is important to us. Our customers are individuals, whose needs and opinions matter to us.

We work hard to satisfy our customers, by offering personalized service and value they can count on.

We would like the opportunity to earn your business as well!

Expert, friendly advice is just a phone call away at 1-888-BRN-DOOR.

BarnDoor Lighting Outfitters, LLC
2155 State St
Hamden, CT 06517
Toll Free: 1-888-BRN-DOOR (888-276-3667)
Phone: 203-773-1335
Fax: 203-773-9474
barndoor@snet.net

Prices are subject to change without notice. We will notify you by phone or email if a price has changed after an order is placed.

We Are Not Responsible For Typographical Errors on our Web Site.

Sales Tax:

Sales Tax will be added to items shipping to CT.

Sales Tax will be charged when an item ships to the state where our shipping warehouse is located. Sales Tax (not calculated by our web site) will be added to the order.

The following Product Lines will have Sales Tax added when an item ships to the noted state.

***This Sales Tax List is Subject to Change.***

Warranties:

Products offered by BarnDoor Lighting Outfitters come with a U.S. Warranty provided by the Manufacturer. For service and repair within the warranty period please contact BarnDoor Lighting. After warranty has expired please contact the manufacturer directly.

Shipping:

BarnDoor Lighting uses UPS, Fed Ex and the United States Postal Service. Larger, Over-Sized items may ship Common Carrier. We ship only within the United States.

*Please Note* Oversize items or orders over 150lbs (dimensional weight) will incorrectly show $0 for shipping. This does not indicate free shipping. Please select "Call For Shipping Quote" as shipping method. Shipping charges that are "zero" will be calculated after receipt of your order. You will be notified of updated shipping charges before order is shipped.

Verification:

For your protection we will sometimes ask for verification on a ship to address.

We will ask for a return phone call or fax.

*Please Note* We can only ship your order to the address that your credit card statement is mailed. Therefore, it is important that your ship to address match your bill to address.

Tracking: Once your order is ready to ship we will email a tracking#.

Upon Receipt of Your Order:

Visible Damage:

Please inspect package for any visible external damage. Do Not Accept package if damage is visible.

Please contact Customer Service at 888-BRN-DOOR.

Concealed Damage:

Please unpack and inspect your items carefully for any damage or missing items.

If upon opening package an item is damaged it is the customer's responsibility to contact the carrier. Please save all packing materials until issue is resolved with the carrier.

Missing Items:

Please call BarnDoor Lighting immediately.

Please do not destroy or damage the manufacturers packaging or warranty cards.

A refund is subject to an item being returned in new, re-sellable condition.

All claims for damaged and missing items must be reported within 3 days of receipt to BarnDoor Lighting at 1-888-BRN-DOOR.

Returns and Exchange Policy:

10 Day Return Policy (from date order is received), for Lighting equipment, Grip equipment, Tools and Bags. ***Please note: if returning an item we must be notified within 1 day of receipt of order. Item must be returned to us within 10 days of receipt of order.

20% Restocking Fee on all returned items..

Shipping fees are not refundable.

Expendable Supplies (Bulbs/Lamps, Gels, Tape, Rope, and other expendable supplies) are Not Returnable.

Items returned after 10 days will not be accepted.

Steps to Returning an Item:

1) Before returning an item an RMA# is required. Please Call BarnDoor Lighting at 888-BRN-DOOR to receive an RMA#. The RMA # must be posted on the Shipping Label.

2) All items must be returned in new, re-sellable condition with all packaging, warranty cards, manuals and other collateral. Refunds will be refused if missing or damaged.

3) Place the item in a shipping container and protect with proper packing material.

4) Do not apply any stickers or shipping labels to the manufacturer's packaging.

5) Ship UPS, Fedex or USPS with a tracking #, prepaid and insured. If not insured, customer is responsible for any damage.

BarnDoor Lighting will refuse a refund unless all conditions are met.


Please send returns to:
BarnDoor Lighting Outfitters
2155 State St
Hamden, CT 06517